# Smart Support Backend -- environment variables
# Copy to .env and fill in your values

# Required: PostgreSQL connection string
DATABASE_URL=postgresql://smart_support:dev_password@localhost:5432/smart_support

# Required: LLM provider configuration
# provider: anthropic | openai | google
LLM_PROVIDER=anthropic
LLM_MODEL=claude-sonnet-4-6

# API keys -- provide the one matching LLM_PROVIDER
ANTHROPIC_API_KEY=
OPENAI_API_KEY=
GOOGLE_API_KEY=

# Optional: webhook endpoint for escalation notifications
# The backend will POST a JSON payload when a conversation is escalated.
WEBHOOK_URL=
WEBHOOK_TIMEOUT_SECONDS=10
WEBHOOK_MAX_RETRIES=3

# Session management
SESSION_TTL_MINUTES=30
INTERRUPT_TTL_MINUTES=30

# Optional: load a named agent template instead of agents.yaml
# Leave blank to use the default agents.yaml in the backend directory.
# Available templates: ecommerce, saas, generic
TEMPLATE_NAME=

# Server binding
WS_HOST=0.0.0.0
WS_PORT=8000