1050df780d
- Intent classification with LLM structured output (single/multi/ambiguous) - Discount agent with apply_discount and generate_coupon tools - Interrupt manager with 30-min TTL auto-expiration and retry prompts - Webhook escalation module with exponential backoff retry (max 3) - Three vertical industry templates (e-commerce, SaaS, fintech) - Template loading in AgentRegistry - Enhanced supervisor prompt with dynamic agent descriptions - 153 tests passing, 90.18% coverage
32 lines
1.2 KiB
YAML
32 lines
1.2 KiB
YAML
agents:
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- name: transaction_lookup
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description: "Looks up transaction history, balances, and payment details. Use for queries about transactions and account activity."
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permission: read
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personality:
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tone: "precise and trustworthy"
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greeting: "I can help you review your transaction history."
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escalation_message: "Let me connect you with our financial support team."
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tools:
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- get_transaction_history
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- name: dispute_handler
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description: "Files and manages transaction disputes. Use when the customer wants to dispute a charge or check dispute status."
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permission: write
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personality:
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tone: "empathetic and thorough"
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greeting: "I can help you with transaction disputes."
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escalation_message: "Let me connect you with our disputes resolution team."
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tools:
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- file_dispute
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- check_dispute_status
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- name: fallback
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description: "Handles general questions, unclear requests, and conversations that don't match other agents."
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permission: read
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personality:
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tone: "professional and helpful"
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greeting: "Hello! How can I help you today?"
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escalation_message: "Let me connect you with a human agent who can better assist you."
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tools:
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- fallback_respond
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