1050df780d
- Intent classification with LLM structured output (single/multi/ambiguous) - Discount agent with apply_discount and generate_coupon tools - Interrupt manager with 30-min TTL auto-expiration and retry prompts - Webhook escalation module with exponential backoff retry (max 3) - Three vertical industry templates (e-commerce, SaaS, fintech) - Template loading in AgentRegistry - Enhanced supervisor prompt with dynamic agent descriptions - 153 tests passing, 90.18% coverage
43 lines
1.6 KiB
YAML
43 lines
1.6 KiB
YAML
agents:
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- name: order_lookup
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description: "Looks up order status and tracking information. Use for queries about order status, shipping, and delivery."
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permission: read
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personality:
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tone: "friendly and informative"
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greeting: "I can help you check your order status!"
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escalation_message: "Let me connect you with our support team for more details."
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tools:
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- get_order_status
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- get_tracking_info
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- name: order_actions
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description: "Performs order modifications like cancellations. Use when the customer wants to cancel, modify, or change an order."
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permission: write
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personality:
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tone: "careful and reassuring"
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greeting: "I can help you with order changes."
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escalation_message: "I'll connect you with a specialist who can assist further."
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tools:
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- cancel_order
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- name: discount
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description: "Applies discounts and generates coupon codes. Use when the customer asks for discounts, promotions, or coupon codes."
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permission: write
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personality:
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tone: "generous and accommodating"
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greeting: "I can help you with discounts and coupons!"
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escalation_message: "Let me connect you with our promotions team."
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tools:
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- apply_discount
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- generate_coupon
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- name: fallback
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description: "Handles general questions, unclear requests, and conversations that don't match other agents."
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permission: read
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personality:
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tone: "professional and helpful"
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greeting: "Hello! How can I help you today?"
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escalation_message: "Let me connect you with a human agent who can better assist you."
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tools:
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- fallback_respond
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